Shipping and return policies for iapetus

Shipping Info
Turnaround: All orders are shipped within 7 days.

Carriers: We use mostly DHL and Österreichische Post for our orders.

Shipping Rates: The rate charged for the shipping of your order is based on the weight and size of the products, and your location.

Back Orders: If an item goes on back order unexpectedly we will contact you asap and either offer you another item in return or a refund.
Return Policy
How To Return An Item
If the item you received is damaged, you can return it for replacement within 30 days of your purchase.

1. Please email to request a refund.
2. Mail your returned item to:
Reuter und Woestheinrich GbR
Froebelstr 10c
10404 Berlin
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

We do not refund the original shipping and handling that you paid on the order.